Shipping and Returns

Shipping

  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
  • All orders are processed Monday to Friday (excluding public holidays) from 7am – 3:30pm AEST. Items will be shipped 2-5 business days from purchase.
  • Tracking advice will be sent to your email once your order has been dispatched.
  • In some cases, we may need to contact you before your order can be shipped.
    To ensure there is no delay, please respond to any email/phone call from the Find Ya Feet team. 

Returns

  • We accept return up to 7 days after delivery, if the item is unused and in its original condition.
  • We will refund the full order amount minus the shipping costs for the return. 
  • In the event that your order arrives damaged in any way, please email us as soon as possible at tommy@findyafeet.org with your order number and photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 
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